Hey @mburnip12, thanks for reaching out to us on the forums page. Click on Apply to save your changes. They will be charged for not returning any rented equipment that VM want back. 0. Go to solution. Excludes broadband faults and broadband network outages. Wait for a few seconds, and then press the power button to turn the router. 13-12-2021 15:21. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Click yes or agree . The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. Check “Apply to all my networks” and click the Apply button. At last, save your settings. Step 2: Wait at least 15 seconds. I'm a Very Insightful Person, I'm here to share knowledge. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Options. Recycle. Alessandro Volta. 06-05-2019 12:19. Telling me I need to return my Hub to avoid having a £40 charge on my account. Virgin has published guidance here . Virgin Mobile package. Report the fraudulent caller. 13-12-2021 15:21. It’s important to get everything set up in the right order for your new virgin media replacement hub. Thick walls have a big impact on your Wi-Fi signal strength. Another option might include powerline. Hello, I recently moved into a rented property. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. O2 shop or local council recycle yard. Virgin Fibre Areas only. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. The best way to cancel Virgin Media is over the phone. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. Networking and WiFi. Thank you japitts. Y’all are right to be suspicious though!recycle-more. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. This collection was made when there was a lot of. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. 255. Hey @mburnip12, thanks for reaching out to us on the forums page. Do: use the Connect app to run a super-intelligent WiFi home scan. Back a step. Select one of the three options below to find out what you can recycle at home or in your local area. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 29 Europe/London By Julian Clover. (note: the coaxial cable will need to be unscrewed). Use an old router as a web server. Further exclusions & legal stuff apply. The Virgin Media Hub 5 is a better router than the Hub 4. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. £8p/m extra or included with Gig1 or Volt. Returning Virgin Media equipment. uk 7. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. It’s constantly broadcasting these signals like a radio station. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Some routers may immediately delete your router history logs so this step is not necessary. These include: You can post your old kit back to Virgin and it will reuse and recycle it. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. If you decide to use this, you can create a protected network in your home. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. Disconnect your old Hub. I've noticed high packet loss and latency ONLY when a torrent is active. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. At TalkTalk, we're doing all we can to protect the environment. In order to use these WiFi routers with your Virgin Media installation you will need to do a. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. First published on Tue 4 Apr 2023 03. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. 8 million devices – with zero going to landfill. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. 5Gbps ethernet port. How to replace your Virgin Media Hub. Virgin Media Quickstart set up. Best done from a wired connection. I've restarted the router multiple times and. Virgin Media provides 4 different types of routers based on a similar design. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. If the computers are also showing 100Mb/s cables might be the issue. Options. Network Switch. To run the scan, simply connect to your. The research, released on the eve of Global Recycling Day, shows that two. Apps and extras. 168. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). Make sure that the Enable Modem Mode option is selected. The Hub 5 is built from 100% post-consumer. This latest future-proof WiFi. It supports Wi-Fi 6 and also includes a 2. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Options. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. on 16-11-2022 13:31. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Note: This is separate from your My O2 account. $150 at Amazon. Mobile. Please read the FAQ'sI've recently moved over to virgin media 200. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. All customers need to do is contact Virgin Media to arrange the return. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. £8p/m extra or included with Gig1 or Volt. 06-05-2019 12:19. Step 4: Return or recycle your old Virgin Media router. 0 hub. The new fibre phone line is designed to work with the same phones as the old copper line. Take a look at your options below. If it’s not a technical issue you need help with then we’re here to support you on. Peel off this label sticker and place. All that being said and done, I'm now getting emails and text about sending the old hub back. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Step 4: Wait for all panel lights on your cable modem to become green on. Tue 4 Apr 2023 14. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. So far so simple. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Virgin Media scores a seemingly low 2. Plume supports Ethernet backhaul. This means the WiFi password or network name could change back to our default settings. Am a little weary that if we recycle the kit that we might get billed for not returning it. At the start, log in to your router, check how to Open Admin Page. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. I'm a Very Insightful Person, I'm here to share knowledge. co. Options. . On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. It's at least 7 years old! We would love. 0) than the Wifi6 AP (255. It's super old Router (i think Hub3) and. If you have trouble, do a DSAR request of the recording (held up to 6 months). I would like to change the position of my router, from the front of my house to the back of my house. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 100. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. You will find the PM in the top right corner of your page in your inbox. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Although this question has appeared before the answers vary and I need definitive advice. They detect the signals and send back data of their own via invisible WiFi. I don't work for Virgin Media. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. uk. 1 Kudo. SpeedQuickStart, set up and connections. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. . Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. Create a Protected VPN Browser. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 21 EDT. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. However, with the Hub 5, Virgin Media might have made a router worth keeping. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. 5 months ago I was upgraded from Hub 3 to 5. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Now you need to change the Wi-Fi name for 2. 168. During a vishing call, you may have asked to download. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. 100. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. Get the Hub ready by connecting the wires. To return your equipment, simply click the link and follow the instructions. 1 in modem mode. 0, which suggests most of the site’s broadband reviews are negative. Virgin Media was founded in 2006. This may also be called Administration, History, or Logs depending on your router. Step 3 - Label the box – a letter came with the. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. No setup fee. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. You’ll be provided with step-by-step instructions on how to set up your new. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Leave it off for about 10 seconds. The. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). Release the power button and wait for the router to turn off. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. You can ret. Click on the “Networking” tab. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. T he current list of equipment which needs returning which is -. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. So thats what i did. If you can set up using a Self-Install pack, but choose to use an engineer for. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Ethernet cable is faintly easy to hide. Joining in. Options. 0 routers (ARRIS TG2492), which among other things could be used to “ silently unmask ” the actual, ISP issued, IP address of Virtual. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. QuickStart, set up and connections. Stream from Virgin Media. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. 0. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Called 789 and was told to take it to the local dump. Business Customers. Reset Hub password. Tablets. ahhh the rubbish that is CS - you could try this. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. * Call costs may vary. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. If it’s not a technical issue you need help with then we’re here to support you on. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Post: You will need to package up the equipment and enclose a returns form. . So whether it's technical issues, hub problems or you need support, we’ll help you with our. Update: Steve the virgin media guy came today and took the router. These require a subscription and will only work if your old router allows custom firmware. 0. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. How it works. With the Super Hub 2ac on your side you can do it all. Called to tell them I won’t be at home and will leave - 5075462. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. I closed my original virgin media account in late February 2022 approximately. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. If everything is on static addresses get a router: if it's complex. Get the Hub ready by connecting the wires. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. No knowing the layout of you home doing this might be less obvious than the thick VM cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. change to Modem Mode you will need to use 192. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. The telecoms firm is providing. When you place your order, we'll let you know. on 19-03-2022 08:11. You can discuss the preferred layout with the VM technician. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. Options. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. 1 Kudo. Turn on and get connected. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. Click on the “Networking” tab. Up to 3 WiFi Pods if needed. Am a little weary that if we recycle the kit that we might get billed for not returning it. 6 out of 5. 100. 0. Depress the pinhole switch for a timed 60 seconds then release. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. Click System Log. Equipment remains our property and we charge for anything unreturned. 100. 1, sign on and put it into modem mode. Launched almost a year ago now, the redesigned Hub 3. co. But the part that says you should recycle some old items is wrong. 4Ghz and 5Ghz channel support, the latter with three antenna. The router supports multi-gigabit speeds and comes with a 2. Step 2: Wait at least 15 seconds. I don't work for Virgin Media. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. on 27-12-2022 12:09. Click System Log. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. This latest future-proof WiFi. Laggy web portal. The Wi-Fi functionality is switched off and only an internet connection. on 25-11-2022 12:11. Go to solution. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. We've identified 14 new uses for old routers: Wireless repeater. Plug the cables into the Hub. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. 8 million devices – with zero going to landfill. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 1). Forum Member. 13-12-2021 15:21. Recycle or return your kit. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. The new fibre phone line is designed to work with the same phones as the old copper line. co. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. Working hard to help connect the nation, shop our offers and order online. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. WPA3 encryption) and a 2. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. No, you can keep using the same phone you’ve always used. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). co. It’s easy to Click & Collect your Virgin Media order with Yodel. 8. - Not all support team members are aware of this information when providing assistance. Contact Us. It also supports the WiFi 6 standard (also known as ax), as well as 2. Should all be working. on 26-09-2023 17:25. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. Networking and WiFi. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. Please help. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. Most electrical and electronic items can be recycled and. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. You get the picture. Some. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 1 router mode or 192. Broadband, TV and landline. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. Available with M50 broadband or faster. There are a few options for what to do with an old Vodafone router. 168. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Telling me I need to return my Hub to avoid having a £40 charge on my account. To find your nearest collection point, just go to recycle-more. Working hard to help connect the nation, shop our offers and order online. At least 30Mbps download speeds in every room or £100 one-off credit. The router is in the centre of the house. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Quickstart is the quickest and easiest way to setup our services. Some technicians just take the easiest route for an install not where the customer wants it. Many thanks, David. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. At the time was told IF we needed to return the old router details would be in with the new router. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Cheap internet radio. Remove any unwanted software that may have been installed. Weve been with Virgin for YEARS. Step 4: Return or recycle your old Virgin Media router. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. 168. Wearables. Working hard to help connect the nation, shop our offers and order online. What's more, one in seven households has two or more. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. Virgin Phone Switchover. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. uk. 255. Called 789 and was told to take it to the local dump. Select the correct HDMI input for your box. Virgin Media Hub 5 to replace my Hub 3. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin has published guidance here . Access your bills, diagnose faults and manage your package. The positive reviews for Virgin Media. At the time was told IF we needed to return the old router details would be in with the new router. Open a web browser and go to 192. How does it. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Step 2: Label your package. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. Forum; Apps. Due to this, I think an engineer's visit will be required to be on the safe side for you. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. How to Dispose of Old Routers. 11ax), improved security (e. It will cost £25.